We think it’s important that you are satisfied with our service. If this is not the case, we want to know so we can find a fitting solution to your problem.
How can you send in a complaint?
You can contact us in two ways.
- Online. Send your complaint online through our contact page.
- Via e-mail. Send your complaint to firstname.lastname@example.org (our Dutch website).
How will your complaint be handled?
We will respond to your complaint as soon as possible, but definitely within 7 days. If we need more time to answer you, we will let you know as soon as possible.
What if you don’t agree with the way your complaint is being handled?
However unlikely, it can occur that you are not satisfied with the way your complaint is being handled. If this is the case, you can let us know within 6 weeks. You can do so by sending us a letter or an e-mail stating that you are not satisfied, and what solution you would prefer for this situation.
You can send the letter to:
De Boelelaan 1108
As soon as we’ve received your communication we’ll let you know, and determine how much time we need to reconsider your complaint.
What if you don’t agree with the outcome?
If after this procedure you’re still not satisfied with how your complaint is being handled, you can get in touch with:
- Online Dispute Resolution center provided by the European Union: http://ec.europa.eu/consumers/odr/